Source: Facebook
Sunday, June 26, 2016
Your Customer Service Doesn't Have To Suck: Redeem Yourself.
This past weekend I stay at a hotel in Brooklyn visiting friends. I chose this particular hotel because I stayed in it last Fall for a wedding and loved that their was parking on the premises.
When I checked in the sign said parking lot full. I asked the front desk what this was about and they said we are full. Full I said. I chose this hotel on purpose because of the parking. Ma'am it's full. I was on fire. There were empty spots in the lot and when we pulled in a guy said we could have his spot. Ma'am see the list. See. Once it hits grey we are full. You have to park four blocks and use that garage. What?! If my daughter wasn't with me I would have said a lot less nice things, pack up my car and left.
Instead I went outside. Cooled down and told my husband we need to move out car. I was all ready to start the reviews I was extremely dissapointed.
Later that night I was in my pajamas with my hair pulled back and went downstairs
to buy some snacks. Of course the guy was still working the front desk. I layed the snacks down and he said. Were you the one I was discussing parking with earlier? Yeah I replied. Here he said. Handing me the snacks for free. We both smiled. I said thank you and walked away
Your customer service is usually the number one reason people will or will not do business with you! If it sucks. Change it. What was a bad experience turned quickly into a nice experience. It wasn't about getting free stuff. It was the guy realizing how rude he was and redeeming himself.
