Back in February I wrote to the President of Norwalk Hospital about the negative experience I had bringing my daughter to the emergency room. There was nothing kid friendly. Last week I took my other daughter and I walked out smiling. She had a minor injury to her eye. Which healed fast luckily. When we walked in everyone was so nice. There is now a little area for kids to sit and play in.
When she got into a room they immediately brought her a coloring book, crayons and a teddy bear that she could take home with her. After only being there for 1 hour we went to leave and my daughter asked if she could stay and play more.
A completely different experience than the one we had in February. I immediately emailed the President thanking him for the changes they made.
Everyone has good and bad experiences. Voicing your concern DOES make a difference. I am grateful that the suggestions I made have come into play. I am also grateful that we live in a community where focusing on making experiences easier and better is a goal.
When was the last time you took the time to voice a good or bad experience? When you do be sure to leave emotions out. Also be sure to follow up and always say Thank You when you see changes being made.
No comments:
Post a Comment