My daughter fell a month ago and I called the doctor's office for suggestions on what to look for. The answering service said they were not open yet so she had the on-call nurse contact me. Later that day we brought my daughter in for a check up just to be sure she was ok-which she was.
Never was it ever brought to our attention or mentioned about being a fee to use their answering service. I even called my insurance company that advised me that this was not correct and they should send the claim into them so they would investigate it. Of course the billing department in the doctor's office refused to. They waived my fee after they could feel the fire steaming out of me. But why on earth would anyone charge a patient for something like this? So going forward if there is an emergency and the doctor's office is closed and I speak to the on-call doctor I have to pay for it? What has gotten into these medical practices? No where have I ever read this. I am appalled at them to the point that I was contemplating getting my daughter's records transferred to pediatrics’ practice.
It has come to a point that our medical doctors are money makers. What happened to the days that they actually really cared about the people they were providing care to? I have 5 years experience in the Medical field and am shocked at how that Pediatrics’ office is run. I am also disappointed that the people I put my trust into to care for my daughter is only concerned about the money they are receiving for her care!
