I am not one to talk negative. I truly believe that there’s always two sides to a story. I believe people and places can have an “off day” but as I sit in the emergency room at Norwalk Hospital for over an hour with my daughter I can’t help to vent by voicing my opinion. We were there 11:30 pm to 2:15 am before getting seen. So I went right to the source and I emailed the CEO of the hospital.
I voiced my concern of not having a Pediatric Emergency Department. I voiced my concern that kids should not be in same area of everyone else coming into the ER. The emergency room is a very scary place. Scary for adults and even more scarier for children. My daughter fell alseep in a chair as other patients waiting to be seen just looked at her. It’s my child she should be in a place that’s comfortable. With other parents with children. There were three other families there, one even left because the wait was crazy, and I know with the Flu scare that the rooms get full but at least there should be a place where children feel comfortable. At 1:00 am I asked the front desk how much longer. They didn’t know. I also asked what protocol was for being seen. They said they go by priority. I don’t mean to be selfish but my child is my top priority and I wanted her seen ASAP so I could help her feel better.
The response back from the CEO to my email was amazing. Michael Daglio personally responded back to my email and it was sincere and genuine and hopefully this will help make a difference.
Local Hospitals, like Stamford Hospital, provide Pediatric Emergency rooms and areas and I think it really shows some creditability. There’s no reason why Norwalk Hospital can’t provide the same service.
My daughter ended up being dehydrated and was sent home with anti-nausea meds and the IV fluid they gave her have helped a lot. The nurses were amazing but as I walked her numerous times to the bathroom we passed adults on stretchers and sick adults rooms and I kept telling her not to look and to look straight ahead.
I know we can’t always get what we want but I love Norwalk and being a parent means fighting not only for your child but for all children. I hope my email
does make a difference and if any parent has to deal with what I dealt with at least let their children be in a comfortable child friendly atmosphere!
